Ordering Information
Ordering Information
New Customers
It's easy to order with us. We make it Simple, Fast, and Easy. We also accept orders by phone and snail mail - see our Payment Methods We Accept help section for more details.

When you order from us for the first time, we have you open a personal account with us so you can enjoy a number of exclusive benefits - click here to see why we ask you to register for a Bird Central personal account.

Cancel or Change Order
We strive to ship all orders as soon as possible. For this reason, all items that ship within 2 business days cannot be cancelled once the item(s) have been purchased. For all items that ship in 3 business days or more, we will gladly attempt to process the cancellation, provided the order has not yet entered the shipping process.

If the item you wish to cancel has already entered the shipping process, it cannot be cancelled by you or by our customer service department. However, you may return the item subject to that item's return policy. Visit our Help Center for more information about our return and exchange policy.

In order to request a cancellation or change to your order, please call 1-831-566-6828. To ensure timely processing of your cancellation, please do not send your request via email. Thank you for your consideration.

Sales Tax
Items sold and shipped to destinations in the state of California are subject to sales tax. Laws require that we charge sales tax on the full amount of the order at the time the order is shipped.

Tracking Your Order
You can use your order number to track the status of your order, even if you do not have a personal account with us.

However, if you have a personal account with us, you can just sign in to your account and check your order status / history - there is an option on your order history page to track any order you have placed with us.

Back Ordered Items
Periodically, due to the overwhelming popularity of an item, a product must be placed on backorder until additional inventory is received. If your order includes an item that has been placed on backorder, you will promptly be notified by a Customer Service Specialist, who will provide you with options to fulfill your current order..

Orders Never Received
If you have tracked your order from our Order Lookup page and found discrepancies in the delivery date or have not received your order within 5 business days of its scheduled delivery date, please Contact Us. We will research the location of your order and promptly resolve the issue.

Payment Methods We Accept
We currently accept Visa, MasterCard, American Express and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information using Secure Sockets Layer (SSL), an encryption technology that works with Netscape, Microsoft Internet Explorer, and AOL browsers.

credit cards we accept